Do you have any questions about ordering a product? Take a look at the questions below. If your answer to your question is not listed here, you can always contact our customer service on +316 488 574 47 / +316 522 990 80. We look forward to providing you with the best fitting service.

Select one of the topics below to make finding the answer to your question easier:

Is our website Poufspillows.com secure?

Yes, our website is fully secure thanks to HTTPS protocol, our banking partner Mollie Payment also guarantees the security of all types of payments made on www.Poufspillows.com.

How can I receive the latest information about Poufs & Pillows and its products?

In order to receive the latest exclusive offers and sales from Poufs & Pillows, please subscribe to our newsletter by filling in your e-mail address in the field provided for this purpose at the bottom of the homepage.

How can I contact Poufs & Pillows if I have questions?

If this FAQ didn’t answer your questions, you can contact us the following ways:

 

When will I receive my order from Poufspillows.com?

The delivery time varies depending on your country:

  • Netherlands: 2-4 business days.
  • E.U. countries: 2-6 business days.
  • Rest of the world: 8-10 business days.

How much is the delivery at PoufsPillows.com?

Deliveries are completely free. We take care of the shipping costs, and no additional fees will be added.

How do I check the status of my order?

Once your order is confirmed, you’ll receive an email for us with a tracking link to follow your parcel.

Can I change the delivery address?

If your order has not yet been shipped yet, you can send an email to info@poufspillows.com with the new delivery address.

 

Are the payments in Poufs & Pillows safe?

Payments on Poufs & Pillows are completely safe. All confidential information on our website is secured by SSL (Secure Socket Layer). This means that all data exchanged by your server and computer are encrypted. Nobody can access your personal data.

What payment methods do you accept?

At Poufs & Pillows you can make 100% secure payments by using the following methods:

  • IDeal
  • Credit/Debit Card (Visa, MasterCard …)
  • Paypal
  • Sofort Banking
  • Bancontact

 

How can I return a product?

If a product doesn’t meet your expectations, you may return it within 14 working days.
Products can be returned via the following steps.

  1. Contact us via e-mail with your order number.
  2. Place the item(s) and the package form in the original shipping package.
  3. Send the package to:
    See the Good V.O.F.
    Mosbeek 12
    5501 BD Veldhoven
    Netherlands

Return costs are at the customer’s expense.

Can I exchange my product?

You have 14 days to exchange the items purchased on our site from the day you receive them. The shipping costs for any replacement products will be at our expense.

How can I track my order?

Once we have received your returned item, we will send you a confirmation via e-mail. It is possible that the package has arrived and you have not yet received a confirmation. Do not worry, it can take up to 24 hours before we process your return.
When exchanging the product you will receive a track & trace number by e-mail to follow your package along its trip.